Refund policy
RETURNS & EXCHANGES AT DOGEVER
We want you and your pup to love what you receive. If something's not right,Β
we're here to make it right.
βββββββββββββββββββββββββββββββββββββββ
THE QUICK VERSION
βββββββββββββββββββββββββββββββββββββββ
- 30-day window from delivery date
- Free replacement for defects, damages, or our mistakes
- Order cancellation available before production starts (within 12 hours)
- Personalized items: we'll fix our errors β please double-check yourΒ
Β customization at checkout
βββββββββββββββββββββββββββββββββββββββ
IF YOUR ORDER ARRIVES DAMAGED OR WRONG
βββββββββββββββββββββββββββββββββββββββ
This is on us, and we'll fix it fast.
Within 30 days of delivery, email us at support@dogever.com with:
Β 1. Your order number
Β 2. Photos showing the issue
Β 3. A quick description
We'll respond within 24 hours (business days) and either:
Β β Send a free replacement, OR
Β β Issue a full refund to your original payment method
You won't need to ship anything back in most cases.
βββββββββββββββββββββββββββββββββββββββ
IF YOU CHANGED YOUR MIND
βββββββββββββββββββββββββββββββββββββββ
Non-personalized items: Return within 30 days for a full refund. Items mustΒ
be unused and in original packaging. Return shipping is covered by theΒ
customer unless the item was defective.
Personalized items: Because each piece is custom-made for your pet, we can'tΒ
resell them. We're unable to accept returns for buyer's remorse onΒ
personalized items β please review your customization carefully beforeΒ
ordering. If you spot a typo or error you made, contact us within 12 hoursΒ
of ordering and we'll do our best to update it before production.
βββββββββββββββββββββββββββββββββββββββ
ORDER CANCELLATIONS
βββββββββββββββββββββββββββββββββββββββ
We can cancel any order within 12 hours of purchase for a full refund βΒ
before your item enters production. After 12 hours, personalization workΒ
begins and we can no longer cancel.
Need to cancel? Email support@dogever.com with "CANCEL [order #]" in theΒ
subject line.
βββββββββββββββββββββββββββββββββββββββ
REFUND TIMING
βββββββββββββββββββββββββββββββββββββββ
Once approved, refunds are processed within 3 business days. Your bank orΒ
card issuer may take an additional 5-10 business days to post the credit.
βββββββββββββββββββββββββββββββββββββββ
QUESTIONS?
βββββββββββββββββββββββββββββββββββββββ
We're a small team and we read every email. Write to us atΒ
support@dogever.com β we typically respond within 24 hours on business days.
β The DogEver Team